This refund policy applies to all orders placed on zeromagax.com. Please read the following terms carefully before requesting a refund.

I. Refund Request Period

Customers may request a refund or return of goods within 30 days of receiving them. Orders placed after 30 days will not be eligible for refund requests.

II. Refund Eligibility Conditions

Products meeting the following conditions are eligible for a refund:

The product is unused, undamaged, and in its original packaging.
The product labels, accessories, and gifts are complete.
The product is not damaged due to human error or affects resale.

III. Situations Where Refunds Are Not Supported

Refunds may not be supported in the following situations:

Orders exceeding the 30-day refund period
Used or man-made damaged goods
Unauthorized returns
Clearance items or items specifically marked as non-refundable (if applicable)

IV. Refund Process

Contact customer service to submit a refund request
Provide order number and relevant product information
Customer service will provide a return address after approval
Customer returns the product and provides logistics information
Refund will be arranged after receiving and inspecting the product.

V. Refund Processing Time

After confirming that the returned product meets the conditions, the refund will be returned to your payment account via the original payment method within 3-7 business days. The specific arrival time may vary slightly depending on the payment method.

VI. Contact Us

If you have any questions about our refund policy, please contact:

📧 support@zeromagax.com

📞 929-933-4606

Thank you for choosing zeromagax.com. We are committed to providing you with a worry-free shopping experience.